FAQ

Frequently Asked Questions

Bundles in VetBadger
What is a "bundle"? A bundle is a QuickBooks Online "Bundle" (Group-type) item — a package of individual services/inventory items sold t...
Tue, 21 Jul, 2026 at 8:43 AM
Why is QuickBooks automatically emailing invoices to my clients?
This is a QuickBooks Online behavior, not something VetBadger controls — VetBadger only sends the standard "create invoice" request to QuickBooks ...
Tue, 21 Jul, 2026 at 3:19 PM
How Google Calendar Sync Works in VetBadger
VetBadger can automatically send your scheduled appointments directly to your personal or work Google Calendar so you can view your schedule on your phone, ...
Wed, 29 Jul, 2026 at 9:26 AM
How to Apply Credits to a Client Account (Payment vs. Non-Payment Credits)
This guide covers how to issue credits on a client's account in VetBadger and QuickBooks, including the distinction between cash/payment credits and non...
Wed, 29 Jul, 2026 at 9:33 AM
Add more than one photo to a pet’s profile
VetBadger supports multiple profile photos on a patient. After the first photo is set, you add more by marking existing photos as profile images—not with th...
Thu, 6 Aug, 2026 at 1:22 PM
What does the yellow cloud icon next to the VetBadger logo mean?
When a yellow cloud icon (with an exclamation mark) appears at the top of your screen next to the VetBadger logo, it indicates that your browser has lost co...
Tue, 18 Aug, 2026 at 3:38 PM
How to Change Calendar Color Settings (Appointment Type vs. Provider)
Symptoms Appointments on the calendar appear with a single/uniform color (or colored by staff provider) instead of their designated appointment type colors...
Wed, 19 Aug, 2026 at 9:28 AM