If a reminder appears on a patient in error (for example an incorrect FeLV reminder), you can remove it by updating the reminder entry on that patient's history.
- Open the patient record and go to the patient history/reminder area.
- Locate the incorrect reminder entry and open it.
- Update the reminder as needed:
- If the service was completed, set the correct completion/administered details and save.
- If the reminder should not be active, disable or remove that reminder entry.
- Save changes and refresh the patient dashboard to confirm the reminder is gone.
Prevention Tips
- Review reminder configuration for relevant inventory types to ensure reminder rules are correct.
- Audit appointment reminder rules to avoid duplicate or unintended reminders.
- When correcting reminder data, verify the patient history page reflects the new state immediately after save.